Application support, ServiceNow support, IT operations, platform administration and L1/L2/L3 support.
Noviqo's managed services desk keeps your platforms running day to day — L1 through L3 support, monitoring, platform administration and managed development, so your internal team can stay focused on roadmap work instead of tickets.
L1/L2/L3 support desks with defined SLA tiers
Ongoing ServiceNow platform administration
Proactive monitoring and incident/problem management
Managed development for minor enhancements and change requests
Monthly health and SLA reporting
Knowledge transfer and support-model design against your SLAs.
First 30–60 days focused on backlog burn-down and quick wins.
Steady-state L1–L3 support against agreed SLA tiers.
Recurring service reviews to reduce recurring ticket volume.