Business Challenge
Capital expenditure approvals were routed through a paper-and-email process spanning five departments, with no visibility into where a request currently stood.
Current-State Problem
Requests regularly took 9 days on average to clear approval, with no audit trail and frequent re-submissions caused by missing signatures or unclear ownership at each stage.
Noviqo's Approach
Noviqo mapped the existing approval chain, redesigned it around a single automated workflow, and implemented it as a ServiceNow custom application with role-based routing and SLA tracking at each stage.
Solution
A fully automated CapEx approval workflow with real-time status visibility, automated escalations for overdue approvals, and a complete audit trail for compliance reporting.