Business Challenge
The client's ITOM rollout had stalled because its CMDB no longer reflected the real infrastructure estate — years of manual updates and undocumented decommissions had left major gaps.
Current-State Problem
P1 incidents routinely took hours to triage because responders couldn't trust the CMDB to identify the right service owner or downstream dependencies, and Discovery was running against a data model that no longer matched reality.
Noviqo's Approach
Noviqo ran a CMDB health assessment, rebuilt the CI class model against ServiceNow best practice, and re-ran Discovery in phases — validating each service map with the infrastructure team before it went live.
Solution
A remediated CMDB with verified service maps for all Tier-1 applications, automated Discovery schedules, and a data-quality dashboard the client's platform team now owns.